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SUSPEND Fails When Crew Shift Is On Overtime (Doc ID 2363834.1)

Last updated on OCTOBER 11, 2022

Applies to:

Oracle Real-Time Scheduler - Version and later
Oracle Utilities Mobile Workforce Management - Version and later
Information in this document applies to any platform.


**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

MWM - Oracle Utilities Mobile Workforce Management
ORTS/ORS/ERTS - Oracle Real-Time Sc

When a crew shift is on overtime and the crew performs a SUSPEND, it fails to change the Activity to SUSPEND.

1.  Crew Shift is on overtime (past Planned End Shift time)
2.  Crew changes status of the Work Order to Suspend, send M1SP to ORS
3.  ORS Activity fails to change to SUSPEND, remains in ARRIVE

Postpone date/time cannot be beyond your planned end of shift time



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