CC&B 2.6 Error Navigating To The Server Point Screen. (Doc ID 2364301.1)

Last updated on SEPTEMBER 27, 2022

Applies to:

Symptoms

 On : customer Care and billing (CCB) 2.6.0.0.0 version, CNT - Control Central

CCB 2.6 error navigating to the Server Point screen.

ACTUAL BEHAVIOR
---------------
When you use a Service Point Context Menu, and select the menu option Go To Service Point, when a Service Point is in context,
the application is popping up a Service Point search window instead of navigating to the Service Point screen.

EXPECTED BEHAVIOR
-----------------------
When you use a Service Point Context Menu, and select the menu option Go To Service Point, when a Service Point is in context,
the application should navigate to the Service Point screen but not service point search page.

STEPS
-----------------------
1. Control Central search for Brazil,Mark
2. From the Account Information, click on the Premise Context line in the Current Context zone on the Dashboard
3. At the bottom of the Premise page, click on a Service Point Context menu and select Go To Service Point

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.