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CC&B 2.6 Error Navigating To The Server Point Screen. (Doc ID 2364301.1)

Last updated on FEBRUARY 26, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.0.0 to 2.6.0.0.0 [Release 2.6]
Information in this document applies to any platform.

Symptoms

 On : CCB 2.6.0.0.0 version, CNT - Control Central

CC&B 2.6 error navigating to the Server Point screen.
This has been verified in DEMO as well as DEV and TST.

ACTUAL BEHAVIOR
---------------
When you use a Service Point Context Menu, and select the menu option Go To Service Point, when a Service Point is in context,
the application is popping up a Service Point search window instead of navigating to the Service Point screen.

EXPECTED BEHAVIOR
-----------------------
When you use a Service Point Context Menu, and select the menu option Go To Service Point, when a Service Point is in context,
the application should navigate to the Service Point screen but not service point search page.

STEPS
-----------------------
1. Control Central search for Brazil,Mark
2. From the Account Information, click on the Premise Context line in the Current Context zone on the Dashboard
3. At the bottom of the Premise page, click on a Service Point Context menu and select Go To Service Point

Cause

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