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Unable to Open or Supplement ASR Order - "Error retrieving information for this Service Request. Contact Customer Support" And/Or "Database error retrieving from ACCESS_SERVICE_REQUEST table" (Doc ID 2364438.1)

Last updated on JUNE 29, 2022

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Oracle Communications MetaSolv Solution Module - ASR - Version 50.0.0 and later
Information in this document applies to any platform.


When attempting to open an ASR order in the Service Request Search results window, the application displays an "Error retrieving information for this Service Request" message and does not open.  May also receive error stating, "Database error retrieving from ACCESS_SERVICE_REQUEST table". Additionally, there is no information displayed on the ASR order's Order Detail tab. The error message is also displayed when using most of the options available from the "Options" and "Right-click" menus (listed below).


Error text

Image of additional error in GUI



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