Mshttpd Error "Failed to parse IMAP response at offset" When ISS/IMQ Is Down

(Doc ID 2369210.1)

Last updated on MARCH 12, 2018

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

Messaging Server is configured with JMQ notification target (ISS email searching). ISS and IMQ have been stopped for maintenance.

During this time, the following has been observed:

- Opening mail in Convergence randomly produces the following message: The messaging server is not available.

- The httpd log contains the following errors:

 

Changes

ISS/IMQ have been stopped for maintenance.

Cause

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