Accepted Incidents No Longer Accessible, Do Not Appear In AIDE Report

(Doc ID 2371193.1)

Last updated on MARCH 08, 2018

Applies to:

Oracle Enterprise Governance, Risk, and Compliance Manager - Version 8.6.5 and later
Information in this document applies to any platform.

Symptoms

On : 8.6.6.6000 version,

ACTUAL BEHAVIOR
---------------
Control incidents that were accepted after a control was last run are no longer accessible either through viewing directly Control Monitoring > Incident Review or through the Access Incident Details Extract Report.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Accept incidents for control SA_RTR05 - GL Post/Unpost Journal Entries.

2. Review the accepted incidents under Manage Incident Results.

3. Access Incidents Extract Details Report fails with error An error occurred while generating the report.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot review accepted incidents.

Cause

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