Inconsistent Behavior with Adjustments when Amount > Due (Doc ID 2371687.1)

Last updated on MAY 27, 2022

Applies to:

Symptoms

On :  7.5.0.18.0 version, Accounts Receivable (AR)

There is an issue to adjust a Bill that was already paid when doing the adjust operation from Siebel via AIA.

ERROR
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D Wed Nov 1 13:10:46 2017 hostname cm:29947 fm_ar_bill_adjustment.c:365 2:hostname:JCAAdapter:0:Workmanager: , Version: 0, Scheduled=false, Started=false, Wait time: 0 ms :1323:1509552646:0:root.0.0.0.1:::
op_ar_bill_adjustment return flist
# number of field entries allocated 20, used 3
0 PIN_FLD_POID POID [0] 0.0.0.1 /bill 307353083052014620 0
0 PIN_FLD_DESCR STR [0] "The bill due is Zero, cannot be adjusted disputed becoming positive."
0 PIN_FLD_RESULT ENUM [0] 0

STEPS
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0. Set the PaymentDeallocation buss param to 1
1. Create an account with 1 service  (cable)
2. Bill the account and pay the bill    (10 USD bill, pay 10 USD)
3. After the bill is paid, make an adjustment to that bill (adjust 3 USD for example )
As result, the payment will be deallocated and the bill adjusted

Changes

Cause

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