My Oracle Support Banner

Inconsistent Behavior with Adjustments when Amount > Due (Doc ID 2371687.1)

Last updated on MARCH 27, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.18.0 and later
Information in this document applies to any platform.

Symptoms

On :  7.5.0.18.0 version, Accounts Receivable (AR)

There is an issue to adjust a Bill that was already paid when doing the adjust operation from Siebel via AIA.

ERROR
-----------------------
D Wed Nov 1 13:10:46 2017 hostname cm:29947 fm_ar_bill_adjustment.c:365 2:hostname:JCAAdapter:0:Workmanager: , Version: 0, Scheduled=false, Started=false, Wait time: 0 ms :1323:1509552646:0:root.0.0.0.1:::
op_ar_bill_adjustment return flist
# number of field entries allocated 20, used 3
0 PIN_FLD_POID POID [0] 0.0.0.1 /bill 307353083052014620 0
0 PIN_FLD_DESCR STR [0] "The bill due is Zero, cannot be adjusted disputed becoming positive."
0 PIN_FLD_RESULT ENUM [0] 0

STEPS
-----------------------
0. Set the PaymentDeallocation buss param to 1
1. Create an account with 1 service  (cable)
2. Bill the account and pay the bill    (10 USD bill, pay 10 USD)
3. After the bill is paid, make an adjustment to that bill (adjust 3 USD for example )
As result, the payment will be deallocated and the bill adjusted

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.