Orders Are Stuck Due to the NE Returning "Ping failed" or "Socket is not connected" Message (Doc ID 2379945.1)

Last updated on DECEMBER 21, 2023

Applies to:

Symptoms

Orders that should be dispatched to NE '<NE_NAME>' were not able to complete due to the errors when the cartridge was trying to ping the NE. Typically there are 2 errors reported:

1) >> 145609.890:Connection handler <ASAP_HOST_NAME>-41422:LOW :com.metasolv.cartridge.oss.nagra_cas_2_7_6.prov.Connection:
<NE_NAME>: Connection:nagraPing JMS response = Ping failed
>> 145609.890:Connection handler <ASAP_HOST_NAME>-41422:SANE:com.metasolv.cartridge.oss.nagra_cas_2_7_6.prov.Connection:
<NE_NAME>: Connection:Exception:com.mslv.activation.jinterpreter.ConnectionException: nagraPing -> Ping failed
at com.metasolv.cartridge.oss.nagra_cas_2_7_6.prov.Connection.nagraPing(Connection.java:854)
at com.metasolv.cartridge.oss.nagra_cas_2_7_6.prov.Connection.connect(Connection.java:166)
at com.mslv.activation.jinterpreter.NEConnection.doConnect(NEConnection.java:323)
at com.mslv.activation.jinterpreter.JInterpConnection.NEConnect(JInterpConnection.java:403)
at com.mslv.activation.jinterpreter.JInterpConnection.handleMessage(JInterpConnection.java:135)
at com.mslv.activation.server.ConnectionHandler.run(ConnectionHandler.java:251)


and

2) >> 145839.946:Connection handler <ASAP_HOST_NAME>-41442:LOW :com.metasolv.cartridge.oss.nagra_cas_2_7_6.prov.Connection:
Error Message:Socket is not connected
>> 145839.946:Connection handler <ASAP_HOST_NAME>-41442:LOW :com.metasolv.cartridge.oss.nagra_cas_2_7_6.prov.Connection:
<NE_NAME>: Connection:nagraPing JMS response = Socket is not connected
>> 145839.946:Connection handler <ASAP_HOST_NAME>-41442:SANE:com.metasolv.cartridge.oss.nagra_cas_2_7_6.prov.Connection:
<NE_NAME>: Connection:Exception:com.mslv.activation.jinterpreter.ConnectionException: nagraPing -> Socket is not connected
at com.metasolv.cartridge.oss.nagra_cas_2_7_6.prov.Connection.nagraPing(Connection.java:854)
at com.metasolv.cartridge.oss.nagra_cas_2_7_6.prov.Connection.connect(Connection.java:166)
at com.mslv.activation.jinterpreter.NEConnection.doConnect(NEConnection.java:323)
at com.mslv.activation.jinterpreter.JInterpConnection.NEConnect(JInterpConnection.java:403)
at com.mslv.activation.jinterpreter.JInterpConnection.handleMessage(JInterpConnection.java:135)
at com.mslv.activation.server.ConnectionHandler.run(ConnectionHandler.java:251)

Changes

Cause

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