Credit Profile Fixed Threshold is Not Updated After Plan Transition (Doc ID 2382026.1)

Last updated on APRIL 03, 2023

Applies to:

Symptoms

After plan transition, the credit profile remains the same as the old plan, and the CREDIT_THRESHOLDS_FIXED does not get updated with the new value.

For example:

Plan A has credit profile: PLAN_CREDIT_PROFILE = 118, CREDIT_THRESHOLDS_FIXED = |-50|0
Transfer to new Plan B with credit profile 117, and THRESHOLDS_FIXED = |-2048|0.  
Expect credit profile and thresholds_fixed to be updated with new values from Plan B. 

Per Billing and Revenue Management (BRM) documentation, there is a restriction applies to plan transitions in BRM:
BRM, by default, retains the credit limits associated with the source plan for an account when the source and target plans for that account are associated with the same balance group but each plan has different credit limits. To set new credit limits for the account, you can customize PCM_OP_CUST_POL_TRANSITION_PLAN opcode by doing the following:

Set the credit limit in the PIN_FLD_LIMITS array.

Pass this array in the input flist to the PCM_OP_SUBSCRIPTION_TRANSITION_PLAN opcode,

The user does not call PCM_OP_CUST_POL_TRANSITION_PLAN, but has a wrapper code to call PCM_OP_SUBSCRIPTION_TRANSITION_PLAN with the PIN_FLD_LIMITS_ARRAY. 

Changes

Cause

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