CCG 5.5.1 : Change Tracker for Payable Options Errors with Error: Unable to process message

(Doc ID 2382997.1)

Last updated on APRIL 05, 2018

Applies to:

Oracle Configuration Controls Governor - Version 5.5.1 and later
Information in this document applies to any platform.

Symptoms

On : 5.5.1 version, Other Issues not covered by existing components

When attempting to View the Change Tracker Changes,
the following error occurs.
ERROR
-----------------------
"Error: Unable to process" as old value or new value
  
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to CCG
2. Create Change tracking definition, choose object as Payables option
3. Save definition
4. Login into EBS and navigate to payables option and make changes
5. Logout of EBS
6. Login to CCG
7. Run Change Tracking Transfer program
8. Navigate CCG workbench
9. Click Change Tracker
10.View changes for the Payables
  
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run audit reports on change tracking objects

Cause

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