My Oracle Support Banner

Refund Not Working As Expected For Backdated Cancellation Of Product With Cycle Arrears Event (Doc ID 2389098.1)

Last updated on MARCH 15, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.18.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Refund not working as expected for backdated cancellation of product with Cycle Arrears event.

EXPECTED BEHAVIOR
Should be able to generate the correct refund in case of cancelling cycle arrears product.

STEPS
1. Create a cycle_arrear product.
2. Jan 1 : create a customer and purchase the above product.
3. Feb 1 : run billing.
4. Mar 1 : run billing.
5. Apr 1 : run billing.
6. May 1 : do not run billing, go to pin_billd directory and run "pin_cycle_fees -regular_cycle_fees" to run partial billing.
7. Set the end dates of the product to Mar 25th.
8. Cancel the product on Mar 25th.
9. Jun 1 : run billing.

One can see improper refund.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.