My Oracle Support Banner

Windows 10 MCP Hang Due To Updates From Host (Doc ID 2393994.1)

Last updated on SEPTEMBER 28, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version and later
Oracle Real-Time Scheduler - Version and later
Information in this document applies to any platform.


**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

MCP - Mobile Communication Platform
MWM - Oracle Utilities Mobile Workforce Management
ORTS/ORS/ERTS - Oracle Real-Time Scheduler
BO - Business Object

In the Windows 10 MCP, when the user clicks on an item from the task list and the data has been updated by the host (e.g. activity comments) and then the user clicks the Enroute button, an error is displayed "BO state cannot be changed due to version mismatch!"


When back button is clicked, the task list displays the loading circle icon and it hangs.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.