Add Bundle Export Takes A Very Long Time To Load And Maintenance Object List Is Empty.

(Doc ID 2399375.1)

Last updated on MAY 18, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 to 2.6.0.1.0 [Release 2.6]
Oracle Utilities Framework - Version 4.3.0.5.0 to 4.3.0.5.0 [Release 4.3]
Information in this document applies to any platform.

Symptoms

On :CCB 2.6.0.1.0 version, ENV - Environment

Add Bundle Export takes a very long time to load and after loading the Maintenance Object List is empty.

ACTUAL BEHAVIOR
---------------
Add Bundle Export takes a very long time to load and Maintenance Object List is empty.
Sometimes it would not even load at all.
This issue happens when the browser used is IE11 on Windows 10 machine.

EXPECTED BEHAVIOR
-----------------------
Add Bundle Export loads as expected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Search Menu > Add Bundle Export

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Add Bundle Export page does not work on IE 11

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms