Since The Change In Daylight Savings Crews Cannot Login Before 8am

(Doc ID 2403640.1)

Last updated on MAY 31, 2018

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.8 to 2.2.0.3.13 [Release 2.2]
Oracle Real-Time Scheduler - Version 2.2.0.3.8 to 2.2.0.3.13 [Release 2.2]
Information in this document applies to any platform.

Symptoms

Since the change in Daylight Savings our crews cannot login before 8am. Only certain crews are able to log in before. Seems like 7:45-50 is when they are being allowed to login.
Devices are returning Server is unavailable error

ERROR
-----------------------
Server is unavailable error

Specific error : Alert
Error response received from the server.

Cause

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