LDAP User Fails to Login After SSL Certificates Were Updated (Doc ID 2406349.1)

Last updated on JANUARY 24, 2024

Applies to:

Symptoms

On the environment where LDAP having two servers and using a Loadbalancer IP for Agile to send requests to those two servers, some LDAP users can login only after 2nd/3rd attempt even the correct password is given.
Can see below error in application server log:

Error

java.lang.NullPointerException
  at com.agile.util.Scrambler.getHashAlgorithm(Scrambler.java:107)
  at com.agile.admin.security.userregistry.DBUserAdapter.checkPassword(DBUserAdapter.java:89)
  at com.agile.admin.security.userregistry.DBUserAdapter.validateCredentials(DBUserAdapter.java:858)
  at com.agile.admin.security.weblogic.WLSLoginModule.validate(WLSLoginModule.java:477)
  at com.agile.admin.security.weblogic.WLSLoginModule.login(WLSLoginModule.java:199)
  at com.bea.common.security.internal.service.LoginModuleWrapper$1.run(LoginModuleWrapper.java:110)
  at java.security.AccessController.doPrivileged(Native Method)

See that when attempting to connect to the ldap server directly from Agile, one of the ldap server will give below error when configuration is attempted to save from Java Client:

Error

"Communication Error Please Make Sure the LDAP Server Is Accessible. Job Was Cancelled Due to This Error"

Changes

SSL certificates on Apache Web Server was updated

Cause

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