Offer Reactivation Operations Are Failing After Patch 26076186 Installation (Doc ID 2407437.1)

Last updated on FEBRUARY 28, 2024

Applies to:

Symptoms

On Oracle Communications Billing and Revenue Management (BRM) 7.5 patch set 16, Subscription Management module, offer reactivation (unsuspension) operations are failing with following error in cm.pinlog:

The above error is raised when calling the PCM_OP_SUBSCRIPTION_SET_DISCOUNTINFO opcode.

It was discovered that there is a correlation with installation of patch 26747599, which has fixed several issues related to operations with offers(mostly discounts).

The issue can be reproduced at will with the following steps:

1. pvt = 16.11.2017 00:00:00
   create Billing Account, User Account, Access Service (BDOM = 17)
2. pvt = 16.12.2017 00:00:00
    subscribe offer A:
      start_t = 16.12.2017 00:00:00
      end_t =
      effective_t = 16.12.2017 00:00:00
    discount offer B with ERA providing percentage discount to offer A:
      start_t = 16.12.2017 00:00:00
      end_t = 01.01.2038 00:00:00
      ERA valid_from = 16.12.2017 00:00:00
      ERA valid_to = 01.01.2038 00:00:00
      effective_t = 16.12.2017 00:00:00
3. pvt = 17.12.2017 00:00:00
     run opening (partial) billing to generate charges
4. pvt = 18.12.2017 00:00:00
     run closing billing to finalize bill (opening billings date + delay period which is 1 day)
5. pvt = 20.12.2017 00:00:00
     deactivate(suspend) offers A and B
6. pvt = 25.12.2017 00:00:00 . This is the problem step.
     reactivate(unsuspend) offers A and B
     offer A reactivation:
     effective_t = 25.12.2017 00:00:00
     discount offer B reactivation:
     ERA valid_from = 16.12.2017 00:00:00
     ERA valid_to = 01.01.2038 00:00:00
     effective_t = 25.12.2017 00:00:00
   
   

Cause

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