UpdateLoader Not Recovering Properly on VWS Nodes after Connection Issues

(Doc ID 2414931.1)

Last updated on JULY 02, 2018

Applies to:

Oracle Communications Convergent Charging Controller - Version 6.0.1 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communication Convergent Charging Controler (OC3C) and Oracle Communication Network Charging and Control version 6.0.1 updateLoader process is not recovering properly on Voucher and Wallet Server(VWS) nodes after connection issues

We have noticed that in case of connection issues between the OC3C nodes, updateLoader process on VWS nodes is unable to recover and it finally remains dead until manually restarted.

It's a serious issue that can happen anytime and it impacts voucher processing (generation, deletes, redeems, etc.).

This does not occur on SLC nodes. They keep trying to establish connection and finally get it working.


The expected behaviour is to either updateLoader should not be restarted when connection issue occurs (like it seems to work on SLC), or we need to find the cause (maybe a linux parameter), where is says how many times systemd will try to restart it.


It's impacting replication to VWS nodes and most of voucher operations, especially with newly generated vouchers.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms