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Error 'Unable To Launch The Application' When Attempting to View a File in Autovue Using Chrome or Firefox (Doc ID 2419828.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Primavera Unifier - Version 17.9.0.0 and later
Primavera Unifier Cloud Service - Version 17.9.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to view a file using the Autovue plugin for Unifer in the Chrome or Firefox browser, the following error occurs:

Unifier cannot connect to the AutoVue Server. You may be missing the required certificate. To attain the certificate and instructions go to View Help menu in Unifier and click Download Plugins.

 

This issue can be reproduced at will using the following steps:

  1. Login to Unifier in a Chrome or Firefox browser window.
  2. Open a file with Autovue.
  3. View reported error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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