My Oracle Support Banner

Not Able To View the File In Autovue in Unifier Due To Error "Unable To Launch The Application" Using Google Chrome (Doc ID 2419828.1)

Last updated on AUGUST 08, 2018

Applies to:

Primavera Unifier - Version 17.9.0.0 and later
Primavera Unifier Cloud Service - Version 17.9.0.0 and later
Information in this document applies to any platform.

Symptoms

On Unifier : Version 17.9

ACTUAL BEHAVIOR
----------------------
Users are not able to use the Autovue plugin for Oracle primavera Unifer.

STEPS TO REPRODUCE
----------------------

  1. Login to Unifier
  2. Open file with Autovue.
  3. Got error: Unable to launch the application.

Unifier cannot connect to the AutoVue Server. You may be missing the required certificate. To attain the certificate and instructions go to View Help menu in Unifier and click Download Plugins.

Note that Internet Explorer is working fine, but Chrome and Firefox are not working.

EXPECTED BEHAVIOR
-----------------------
Need to open file with Autovue.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.