My Oracle Support Banner

Selecting "Reset All Users" in P6 Web Causing Multiple Error Messages in P6 Professional (Doc ID 2429125.1)

Last updated on JULY 07, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

DESCRIPTION OF PROBLEM:

When selecting 'Reset All Users' in P6 Web the P6 Professional end user receives the following message:

"Your user session has expired. Please talk to your administration about changing your timeout settings."

Followed by:

"You have lost the access to database. Please restart the application."

Followed by:

Event Code: VTDCF-3366-7
Message:
  TCVirtualTable.DoCalcField: PROJWBS.OSP_W_WBSNoFin:
  TCVirtualTable.DoCalcField: PROJECT.scope_level: Access
  violation at address 000000000259771F in module 'PM.exe'.
  Read of address FFFFFFFFFFFFFFFF

STEPS TO REPRODUCE:

  1. Login to P6 Web
  2. Select the 'Administer' dropdown
  3. Select 'User Sessions' from the 'Administer' dropdown
  4. Select 'Reset All Users'

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.