Selecting "Reset All Users" in P6 Web Causing Multiple Error Messages in P6 Professional
(Doc ID 2429125.1)
Last updated on MARCH 22, 2022
Applies to:Primavera P6 Enterprise Project Portfolio Management - Version 188.8.131.52 and later
Information in this document applies to any platform.
DESCRIPTION OF PROBLEM:
When selecting 'Reset All Users' in P6 Web the P6 Professional end user receives the following message:
"Your user session has expired. Please talk to your administration about changing your timeout settings."
"You have lost the access to database. Please restart the application."
Event Code: VTDCF-3366-7
TCVirtualTable.DoCalcField: PROJECT.scope_level: Access
violation at address 000000000259771F in module 'PM.exe'.
Read of address FFFFFFFFFFFFFFFF
STEPS TO REPRODUCE:
- Login to P6 Web
- Select the 'Administer' dropdown
- Select 'User Sessions' from the 'Administer' dropdown
- Select 'Reset All Users'
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