Payment Error When Paying a Bill with Items of Negative Amount
(Doc ID 2432153.1)
Last updated on MARCH 28, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.18.0 and laterInformation in this document applies to any platform.
Symptoms
An issue related to payments when having a customer (migrated or not) with the following characteristics:
1. The account has products of negative amounts as credit.
2. The account has one bill with debt.
3. The account is billed so a new bill is generated.
4. Now the account has two bills with debts.
5. The customer makes a payment for the amount of the oldest bill in debt.
STEPS
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0. The Payment Tool is configured in a way that all the payments are automatically allocated at account level as a bussiness requeriment.
i.e. PaymentTool.ini has restricted with NoManualAllocation=1 in [CONFIG] section.
1. On Jun 28, create the account with the product
One bill generated: B1-178996, Billing Cycle on the same date Jun 28 - Jun 28, Total Item Charges $51,480, Due Date Jul 18.
Item Charges are:
Cable - Rent $23,990
- Rent $7,490
- Rent $3,500
- Rent $3,990
- Rent ($3,500)
- Rent ($3,990)
ID - $20,000
2. Run pin_bill_accts -verbose -file.xml
A new bill generated: B1-1789997, Billing Cycle Jun 28 - Jul 28, Total Item Charges $31,480, Due Date Aug 17.
Item Charges are:
Cable - Rent $23,990
- Rent $7,490
- Rent $3,500
- Rent $3,990
- Rent ($3,500)
- Rent ($3,990)
ID - Cargos $0
3. A payment of $51480 is made to pay the oldest bill with debt.
ACTUAL BEHAVIOR
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The payment affected 3 items of the oldest bill and 1 of the newest bills.
EXPECTED BEHAVIOR
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The customer expects that ONLY the oldest bill is affected with this payment.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |