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C2M - Cannot Request Appointments (Doc ID 2445316.1)

Last updated on SEPTEMBER 26, 2022

Applies to:

Oracle Utilities Service Order Management - Version to [Release 2.2]
Oracle Utilities Customer to Meter Base - Version to [Release 2.6]
Oracle Utilities Service and Measurement Data Foundation - Version to [Release 2.2]
Oracle Utilities Meter Data Management - Version to [Release 2.2]
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

C2M - Customer to Meter
MDM - Oracle Utilities Meter Data Management
MWM - Oracle Utilities Mobile Workforce Management
SOAP - Simple Object Access Protocol
UI - User Interface


Two issues were identified with Appointment Booking in C2M

1.)  When C2M makes a request for available appointments, MWM responds with the following error:

Error "text="Date/Time conversion XSD_TO_OUAF error: Invalid format: "2018-05-29-15.52.42" is malformed at "-15.52.42

2.)  When triggering request for available appointments using SOAP UI and populating the date in the format expected by MWM, another error is returned:

Appointment Booking Group is blank….



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