Backdating Not Allowed Before the Date of Last Status Change for Cancelling Products (Doc ID 2450341.1)

Last updated on DECEMBER 26, 2023

Applies to:

Symptoms

An intermittent issue while canceling products which are in inactive state, the following error is occurring:

This issue can be reproduced as follows:

1. Purchase a trial base product (no charge)
2. Purchase trial add-on off Billing Day of the Month (BDOM)
    i.e. add any add-on product basically having a SUBSCRIPTION_OBJ in the SERVICE_T
3. BDOM billing and trial expiry (1 month trial expires)
4. Re-subscribe base only with paid offer after 15 days (resume services, reactivate)
5. BDOM billing
6. Move to a hierarchy as a non-paying account

Cause

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