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Backdating Not Allowed Before the Date of Last Status Change for Cancelling Products (Doc ID 2450341.1)

Last updated on SEPTEMBER 04, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.19.0 and later
Information in this document applies to any platform.

Symptoms

An intermittent issue while canceling products which are in inactive state, the following error is occurring:

E Mon Dec  3 00:00:41 2018  <HOSTNAME> cm:9789  fm_bill_utils_subs_utils.cpp:1887 2:<HOSTNAME>:UnknownProgramName:0:main:100017:1534186836:0:root.0.0.0.1:::
    Backdating is not allowed before the date of the last status change.
    <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_VALUE:46>
    <field num=PIN_FLD_END_T:8,62 recid=0 reserved=0 reserved2=0 time(sec:usec)=1534186837:34785>
    <facility=0 msg_id=90 version=1>
E Mon Dec  3 00:00:41 2018  <HOSTNAME> cm:9789  fm_subscription_cancel_product.c:587 2:<HOSTNAME>:UnknownProgramName:0:main:100017:1534186836:0:root.0.0.0.1:::
    op_subscription_cancel_product error
    <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_VALUE:46>
    <field num=PIN_FLD_END_T:8,62 recid=0 reserved=0 reserved2=0 time(sec:usec)=1534186837:34785>
    <facility=0 msg_id=90 version=1>
E Mon Dec  3 00:00:41 2018  <HOSTNAME>cm:9789  cm_utils.c(151):6361 2:<HOSTNAME>:UnknownProgramName:0:main:100017:1534186836:0:root.0.0.0.1:::
    CM CM->FM input flist: opcode=PCM_OP_SUBSCRIPTION_CANCEL_PRODUCT, flags=0x0, errno=PIN_ERR_BAD_VALUE:46

This issue can be reproduced as follows:

1. Purchase a trial base product (no charge)
2. Purchase trial add-on off Billing Day of the Month (BDOM)
    i.e. add any add-on product basically having a SUBSCRIPTION_OBJ in the SERVICE_T
3. BDOM billing and trial expiry (1 month trial expires)
4. Re-subscribe base only with paid offer after 15 days (resume services, reactivate)
5. BDOM billing
6. Move to a hierarchy as a non-paying account

Cause

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In this Document
Symptoms
Cause
Solution
References


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