Bill Level Adjustments Are Getting Dropped In Corrective Bill And Replacement Invoices (Doc ID 2460040.1)

Last updated on FEBRUARY 19, 2024

Applies to:

Symptoms

On : 7.5.0.20.0 version, Invoicing

After first bill of an account is produced, a bill level adjustment is created for that bill and a correction bill (of type "replacement") is created. When generating the correction/replacement invoice, the total due amount is reflecting the adjustment amount, however the adjustment is missing from "Item Summary" and "Event Details" sections.

EXPECTED BEHAVIOR
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Adjustment should appear on the correction/replacement invoice in "Item Summary" and "Event Details" sections

STEPS
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The issue can be reproduced at will with the following steps:
1) Login to Siebel CRM
2) Create account/service on 16th July 2018
3) Change the pin_virtual_time to 2nd Aug 2018
4) Generate normal bill and invoice, say B1 is produced
5) Move the pin_virtual_time to 20th Aug 2018
6) Perform bill level adjustment on original bill B1
7) Produce corrective bill CB1 on same date 20th Aug 2018
8) Generate the replacement invoice for the corrective bill CB1
9) In the PCM_OP_INV_MAKE_INVOICE opcode, one could see the below message

Changes

Cause

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