My Oracle Support Banner

Web Client Login Shows Blank Screen In IE11 After Applying Windows Update KB4457146 / KB4457142 for Windows 10 (Doc ID 2461292.1)

Last updated on AUGUST 01, 2023

Applies to:

Oracle Agile Product Collaboration - Version 9.3.5.0 and later
Oracle Agile PLM Framework - Version 9.3.5.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
After Login to Web Client with IE11, the page shows blank.
This issue started to occur after applying the following Windows Update for Windows 10. 

KB4457146 (http://support.microsoft.com/?kbid=4457146)
KB4457142 (http://support.microsoft.com/?kbid=4457142)

STEPS

  1. Apply 2 windows update to client PC for Windows 10

    KB4457146
    KB4457142

  2. Login to Web Client using IE11

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.