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Issue With Amendment Fallout Redo Mode - Error Retrieving Order From AbstractOrderCacheManager (Doc ID 2465249.1)

Last updated on FEBRUARY 23, 2024

Applies to:

Oracle Communications Order and Service Management - Version 7.3.5.0.0 and later
Information in this document applies to any platform.

Symptoms

RAC Configuration Type : Active-Active
Weblogic Deployment Type: Clustered
WebLogic Server Version and PSU  :12.2.1.2.0
Java version and Patch level : jdk1.8.0_144
OSM Version and Patch Level : OSM 7.3.5.0.7.B58


During amendment for one of the production orders, when the automation task transitions from redo to fallout redo mode, we are observing the following error :

SQL Exception ORA-20006: Workflow thread does not exist followed by Error retrieving order from AbstractOrderCacheManager. 

 

Steps leading to the issue :

1) Sender Plugin for redo will execute and add correlation id and also send a request along with failTask.
2) Task will go in failed_redo and received state.
3) OSM will update the hist id of existing correlation.
4) External receiver is executed and accept the task (which is now failed_redo) - that is a problem.
5) Plugin of failed_redo will also start executing but failed as task is already moved to accepted.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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