Issue With Amendment Fallout Redo Mode - Error Retrieving Order From AbstractOrderCacheManager
(Doc ID 2465249.1)
Last updated on JANUARY 27, 2021
Applies to:Oracle Communications Order and Service Management - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
RAC Configuration Type : Active-Active
Weblogic Deployment Type: Clustered
WebLogic Server Version and PSU :18.104.22.168.0
Java version and Patch level : jdk1.8.0_144
OSM Version and Patch Level : OSM 22.214.171.124.7.B58
During amendment for one of the production orders, when the automation task transitions from redo to fallout redo mode, we are observing the following error :
SQL Exception ORA-20006: Workflow thread does not exist followed by Error retrieving order from AbstractOrderCacheManager.
Steps leading to the issue :
2) Task will go in failed_redo and received state.
3) OSM will update the hist id of existing correlation.
4) External receiver is executed and accept the task (which is now failed_redo) - that is a problem.
5) Plugin of failed_redo will also start executing but failed as task is already moved to accepted.
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