My Oracle Support Banner

Dashboard Portal Hangs Up Preventing User From Clicking Any Context Menu Items (Doc ID 2468169.1)

Last updated on JANUARY 24, 2023

Applies to:

Oracle Utilities Operational Device Management - Version 2.2.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.2.0.1.0 version, System Wide

ACTUAL BEHAVIOR
---------------
Dashboard Portal hangs up preventing user from clicking any context menu items


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Search for and bring up an asset in current context
2. Click edit on the asset. maintenance UI map comes up
3. Edit the asset and click save. Dashboard current context refreshes; when hovering mouse over dashboard, the cursor is spinning, and the user is unable to click on anything


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.