Users Are Not Able To Login Into PROD. (Doc ID 2472893.1)

Last updated on DECEMBER 14, 2023

Applies to:

Goal

While users are trying to login into the system, they are not able to login. The following error is received.

<USER> - 883340-10478-1 2018-11-12 06:04:13,879 [[ACTIVE] ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (web.services.InitializeUserTag) Unable to retrieve User Profile, user='<USER>' (authenticated as '<USER>')
<USER> - 883340-10478-1 2018-11-12 06:04:13,883 [[ACTIVE] ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (splwg.serviceclient.ServiceClientHelper) Unexpected NamingException while resolving Initial Context
javax.naming.AuthenticationException
  at weblogic.jndi.internal.ExceptionTranslator.toNamingException(ExceptionTranslator.java:48) ~[com.oracle.weblogic.jndi.jar:<IP>]
  at weblogic.jndi.WLInitialContextFactoryDelegate.toNamingException(WLInitialContextFactoryDelegate.java:969) ~[com.oracle.weblogic.jndi.jar:<IP>]
  at weblogic.jndi.WLInitialContextFactoryDelegate.pushSubject(WLInitialContextFactoryDelegate.java:853) ~[com.oracle.weblogic.jndi.jar:<IP>]

Caused by: javax.security.auth.login.LoginException
  at weblogic.security.service.internal.WLSJAASLoginServiceImpl$ServiceImpl.login(WLSJAASLoginServiceImpl.java:129) ~[com.oracle.weblogic.security.service.ffimpl.jar:<IP>]
  at com.bea.common.security.internal.service.JAASAuthenticationServiceImpl.authenticate(JAASAuthenticationServiceImpl.java:83) ~[com.oracle.weblogic.security.service.authentication.jar:<IP>]

<USER> - 883340-10478-1 2018-11-12 06:04:13,886 [[ACTIVE] ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (web.common.ServerMessageHelper) Unable to retrieve server message for message category 11001, number 4502
 

Solution

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