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Users Are Not Able To Login Into PROD. (Doc ID 2472893.1)

Last updated on JULY 27, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.0.0 and later
Information in this document applies to any platform.

Goal

While users are trying to login into the system, they are not able to login. The following error is received.

<USER> - 883340-10478-1 2018-11-12 06:04:13,879 [[ACTIVE] ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (web.services.InitializeUserTag) Unable to retrieve User Profile, user='<USER>' (authenticated as '<USER>')
<USER> - 883340-10478-1 2018-11-12 06:04:13,883 [[ACTIVE] ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (splwg.serviceclient.ServiceClientHelper) Unexpected NamingException while resolving Initial Context
javax.naming.AuthenticationException
  at weblogic.jndi.internal.ExceptionTranslator.toNamingException(ExceptionTranslator.java:48) ~[com.oracle.weblogic.jndi.jar:<IP>]
  at weblogic.jndi.WLInitialContextFactoryDelegate.toNamingException(WLInitialContextFactoryDelegate.java:969) ~[com.oracle.weblogic.jndi.jar:<IP>]
  at weblogic.jndi.WLInitialContextFactoryDelegate.pushSubject(WLInitialContextFactoryDelegate.java:853) ~[com.oracle.weblogic.jndi.jar:<IP>]

Caused by: javax.security.auth.login.LoginException
  at weblogic.security.service.internal.WLSJAASLoginServiceImpl$ServiceImpl.login(WLSJAASLoginServiceImpl.java:129) ~[com.oracle.weblogic.security.service.ffimpl.jar:<IP>]
  at com.bea.common.security.internal.service.JAASAuthenticationServiceImpl.authenticate(JAASAuthenticationServiceImpl.java:83) ~[com.oracle.weblogic.security.service.authentication.jar:<IP>]

<USER> - 883340-10478-1 2018-11-12 06:04:13,886 [[ACTIVE] ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (web.common.ServerMessageHelper) Unable to retrieve server message for message category 11001, number 4502
 

Solution

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In this Document
Goal
Solution
References


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