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Users Are Not Able To Login Into PROD. (Doc ID 2472893.1)

Last updated on DECEMBER 14, 2023

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


While users are trying to login into the system, they are not able to login. The following error is received.

<USER> - 883340-10478-1 2018-11-12 06:04:13,879 [[ACTIVE] ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR ( Unable to retrieve User Profile, user='<USER>' (authenticated as '<USER>')
<USER> - 883340-10478-1 2018-11-12 06:04:13,883 [[ACTIVE] ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (splwg.serviceclient.ServiceClientHelper) Unexpected NamingException while resolving Initial Context
  at weblogic.jndi.internal.ExceptionTranslator.toNamingException( ~[<IP>]
  at weblogic.jndi.WLInitialContextFactoryDelegate.toNamingException( ~[<IP>]
  at weblogic.jndi.WLInitialContextFactoryDelegate.pushSubject( ~[<IP>]

Caused by:
  at$ServiceImpl.login( ~[<IP>]
  at ~[<IP>]

<USER> - 883340-10478-1 2018-11-12 06:04:13,886 [[ACTIVE] ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (web.common.ServerMessageHelper) Unable to retrieve server message for message category 11001, number 4502


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