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Bills Generated by BILL_NOW Process are Not Including All Items (Doc ID 2477656.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms

There is an argument used by OOB bill now to filter the items linked to the bill which is by date range of CREATED_T of the item.
In the problematical scenario, bill_now collects items with created_t between Feb 14 01:00:00 2017 and May 30 00:00:00 2017. However, the missing items have created_t = Feb 3 11:05:42 PM and created_t = Feb 7 8:38:08 PM, which are not included on the filtering of the OOB logic.

The bill’s due should match with the ‘Amount due for all bills’.


STEPS
-----------------------
An account is in Collections, current billing cycle 28/02/2017 - 07/03/2017
Date to submit payment, 15/04/2017
Payment allocated on the open bills
Account exits Collections and bill now scheduled, current billing cycle 14/04/2017 - 29/04/2017
Bill Now executed, 16/04/2017


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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