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Applying July 2018 Microsoft Windows Security Patches Caused Some Functionality To Stop Working in Energy Information Platform Version 1.6 (Doc ID 2478295.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Utilities Meter Data Management - Version 1.6.1.0 and later
Oracle Utilities Rate Management - Version 1.6.1.0 and later
Oracle Utilities Quotations Management - Version 1.6.1.0 and later
Oracle Utilities Market Settlements Management - Version 1.6.1.0 and later
Oracle Utilities Billing Component - Version 1.6.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 1.6.1 version

ACTUAL BEHAVIOR
---------------
On Windows 2008 R2, when July 2018 Microsoft Windows Security Patching was applied, some functionality stopped working in Oracle Utilities Energy Information Platform web pages.

For example, the ability to approve Usage Exceptions in Oracle Utilities Meter Data Management 1.6 stopped working. There have been other examples of some web pages not responding appropriately after applying these patches.  When the security patches in total are removed from the application server, the software began working normally again.

The specific patches which led to this behavior are KB4338818 and KB4022206 .

EXPECTED BEHAVIOR
-----------------------
It is expected that servers can be kept up to date with Microsoft Windows Security patches without losing functionality in the MDM software.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply July Microsoft Windows Security Patches
2. Attempt to approve a Usage Exception from MDM
3. The Usage Exception approval did not go through

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot continue to work normally within MDM while keeping up to date with the Microsoft Security Patches.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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