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Cannot Cancel A Complex Activity From The Host in v2.3 (Doc ID 2479326.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.1.0 version, Admin Setup

ACTUAL BEHAVIOR
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Cannot Cancel a complex activity from the host

Manual cancel works fine but, when attempting to cancel a complex activity by sending down a M2-FinalizeUtilityActByHost transaction from the host the customer gets an error message that host external ID that I passed in does not correspond to an activity. See XML transaction below:

Changes

 

Cause

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