Change Of Case Status - Required Characteristics Screen Is Not Displayed Correctly
(Doc ID 2479929.1)
Last updated on SEPTEMBER 18, 2020
Applies to:Oracle Utilities Customer Care and Billing - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
In a case, when transitioning to another case status and there is a required characteristic that has not been previously populated. The Change of Case Status - Required Characteristic window is displayed to prompt the user to enter the required characteristics. The display of the screen is not correct.
The following issues are observed:
1. "Type of Char Value" column
2 Additional input fields are displayed
3. The column fields are not aligned
This issue is observed in Internet Explorer v11.0.9600.19129CO Firefox v60.2.2esr is displayed correctly
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document