Crew Shift Completion Remote Message Discarded Immediately
(Doc ID 2486436.1)
Last updated on OCTOBER 25, 2021
Applies to:Oracle Utilities Mobile Workforce Management - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
On : 18.104.22.168.0 version, Mobile Communications Platform
Crew Shift Completion Remote Message discarded immediately
A user completed their Crew Shift on the hybrid MCP successfully. The Remote Message was sent to MWM, but immediately canceled/discarded. The Crew Shift never completed as a result.
When trying to log back into their MDT, they received an error saying the Shift was already started on another device and were unable to log back in.
Crew Shift completion Remote Message discarded/cancelled
"Shift already started on another MDT" error when logging back in is incorrect because it was the same MDT "KLP" that started the Shift and attempted to resume it on the device.
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