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Crew Shift Completion Remote Message Discarded Immediately (Doc ID 2486436.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Mobile Communications Platform

ACTUAL BEHAVIOR
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Crew Shift Completion Remote Message discarded immediately

A user completed their Crew Shift on the hybrid MCP successfully. The Remote Message was sent to MWM, but immediately canceled/discarded. The Crew Shift never completed as a result.

When trying to log back into their MDT, they received an error saying the Shift was already started on another device and were unable to log back in.

Primary issue:
Crew Shift completion Remote Message discarded/cancelled

Secondary issue:
"Shift already started on another MDT" error when logging back in is incorrect because it was the same MDT "KLP" that started the Shift and attempted to resume it on the device.

Cause

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In this Document
Symptoms
Cause
Solution
References


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