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Geo Type/Value Search In The Control Central Not Finding Records With SP Geo Populated (Doc ID 2486831.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 to 2.6.0.1.0 [Release 2.6]
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version, ENV - Environment

ACTUAL BEHAVIOR
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Control Central Search by Geo Type / Val does not return result if Geo Value is on SP Geo and not on Premise Geo.

EXPECTED BEHAVIOR
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According the Control Central Geo Type/Value Search Zone, it should be able to retrieve the Premise even if the Geo Type/Value is only in the SP but not in Premise.

STEPS
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The issue can be reproduced at will with the following steps:

The problem with the Geo Type/Value search in the Control Central is that it doesn’t seem to work if the Geo Type is in the SP and not in the Premise as shown below:
1. Set on Premise -- Geo Data:
Timezone set with Geo Type value leave as null
2. Set on SP Geo Data:
3. Searh on Control Central - Main Tab
Search Result – Return nothing
4. Update Premise Geo Data Value:
On Premise page, Geo Data Tab, Update Geo Tape and Geo Value
5. Searh on Control Central - Main Tab
Search by "Geo Type" with Geo Type Value
Results are now returned by the search

According the Control Central Geo Type/Value Search Zone, it should be able to retrieve the Premise even if the Geo Type/Value is only in the SP.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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