Enhancement Request: Improve Rules and Behaviors to Auto Assign Tasks
(Doc ID 2487051.1)
Last updated on FEBRUARY 27, 2019
Applies to:Oracle Communications MetaSolv Solution - Version 6.3.0 and later
Information in this document applies to any platform.
Currently have rules that insert tasks and assigns to a parent queue where that queue is setup to auto assign to a technician. When Rules and Behaviors inserts the task it does not auto assign, it just remains in the parent queue, the task will go to the parent queue and not auto assign even if that queue is setup to auto assign.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document