"No Credit Available" Error for Refund Using PCM_OP_PYMT_COLLECT for Hierarchical Accounts (Doc ID 2491711.1)

Last updated on AUGUST 25, 2023

Applies to:

Goal

On Oracle Communications Billing and Revenue Management (BRM), it is not possible to apply refund to hierarchical accounts using PCM_OP_PYMT_COLLECT but it works fine for standalone accounts.

Steps performed:

1. Created parent and child accounts with a recurring charge (pro-ratable)
2. Closed both the parent and child services mid-cycle
3. Generated the bill for the customer which has negative due because of pro-ration charges
4. Ran a custom utility to provide refund, which internally invokes PCM_OP_PYMT_COLLECT opcode with the negative amount in step 3

Expected Result: Refund should be applied successfully.
Actual Result: No credit available error.

Is it possible to fix this?

Solution

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