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"No Credit Available" Error for Refund Using PCM_OP_PYMT_COLLECT for Hierarchical Accounts (Doc ID 2491711.1)

Last updated on AUGUST 25, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On Oracle Communications Billing and Revenue Management (BRM), it is not possible to apply refund to hierarchical accounts using PCM_OP_PYMT_COLLECT but it works fine for standalone accounts.

Steps performed:

1. Created parent and child accounts with a recurring charge (pro-ratable)
2. Closed both the parent and child services mid-cycle
3. Generated the bill for the customer which has negative due because of pro-ration charges
4. Ran a custom utility to provide refund, which internally invokes PCM_OP_PYMT_COLLECT opcode with the negative amount in step 3

Expected Result: Refund should be applied successfully.
Actual Result: No credit available error.

Is it possible to fix this?


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