Payment Reversal Does Not Impact PENDING_RECV Of Billinfo (Doc ID 2498210.1)

Last updated on SEPTEMBER 08, 2023

Applies to:

Goal

When payment reversal is performed in later accounting cycle, PENDING_RECV is not impacted by the reversal amount resulting in incorrect PENDING_RECV value in /billinfo. However, if the reversal is performed before next billing, PENDING_RECV is updated with reversal amount

Accounting type used is Open Item Accounting

STEPS
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1. Create a customer with a service charge of 10$
2. Purchase an add-on service of charge 5$
3. Perform BDOM Billing and receive credit card payment for the bill amount of 15$
4. Perform next BDOM Billing and receive credit card payment for the bill amount of 15$
    Pending_recv after this step is expected to be zero and is actually zero
5. Perform payment reversal for the payment received in step 3
    Items associated with bill are re-opened because of payment reversal. However, the pending_recv is still zero
    It is expected that it should be equal to due of re-opened items

Skip step 4 and execute step 5 after step 3, it is noticed that the pending_recv is equal to the due of re-opened items.

Solution

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