My Oracle Support Banner

Customer Order Returns Processing Does Not Consider WH Receipt In RMS (Doc ID 2498504.1)

Last updated on APRIL 19, 2023

Applies to:

Oracle Retail Merchandising System - Version 16.0.1 and later
Information in this document applies to any platform.


Different from the customer order sales, the returns do not consider the WH input. The returns are only processed after the RTLOG is loaded to ReSA and the POSU file is exported and loaded to RMS, this causes a significant delay on the stock on hand update to RMS and discrepancies on the stock on hand.

Ideally, the returns should be handle in the same way sales are. For sales, when WMS ships the order, the inventory is moved to a virtual store and then the sales transactions clear outs the units. The ask for returns, is to subscribe to the WH receipts, move the inventory from the virtual store to the DC and increase the units at the virtual store when the return is processed in ReSA.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.