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Troubleshooting P6 Professional Cloud Connect Client Side Cache (CSC) Errors (Doc ID 2500454.1)

Last updated on APRIL 16, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 18.8 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Information in this document applies to any platform.

Purpose

Provide a comprehensive list of known errors and issues related to using a P6 Pro Cloud Connect alias with Client Side Cache enabled.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Error 1: "P6 Professional cannot save some of your changes.  Restart P6 Professional."
 Error 2: "P6 Client-side Cache Error. Unable to communicate with cloud server, Retrying #X of 12 retries."
 Error 3: "P6 Client-side Cache Error. Unable to communicate with cloud server, Reached maximum retries"
 Error 4: "Unable to communicate with the server.  Application will terminate now.  Please check network connectivity and then login again."
References

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