“Insufficient memory” error while starting OFSAAI Services as part of Upgrade (Doc ID 2501790.1)

Last updated on JUNE 06, 2024

Applies to:

Symptoms

On : 8.0.0 version, Administration_OFSS

OFSAA services not started after upgrade by installer, the following error occurs.

ERROR
---------
nohup.out:

Java HotSpot(TM) 64-Bit Server VM warning: INFO: os::commit_memory(0x00000001c0000000, 18253611008, 0) failed; error='Resource temporarily unavailable' (errno=11)
#
# There is insufficient memory for the Java Runtime Environment to continue.
# Native memory allocation (mmap) failed to map 18253611008 bytes for committing reserved memory.

hs_err_pid3001.log
------------------

# There is insufficient memory for the Java Runtime Environment to continue.
# Native memory allocation (mmap) failed to map 18253611008 bytes for committing reserved memory.
# Possible reasons:
# The system is out of physical RAM or swap space
# In 32 bit mode, the process size limit was hit
# Possible solutions:
# Reduce memory load on the system
# Increase physical memory or swap space
# Check if swap backing store is full
# Use 64 bit Java on a 64 bit OS
# Decrease Java heap size (-Xmx/-Xms)

VM Arguments:
jvm_args: -Xms24g -Xmx24g -Xmn7g -XX:+UseAdaptiveSizePolicy -Dficserver.home=/APPS/OFSAA_Installation/OFSAA/ficapp/common/FICServer -DFIC_HOME=/APPS/OFSAA_Installation/OFSAA -Djava.bin=/APPS/jdk1.8.0_74/jre/bin/sparcv9 -Dcom.sun.jndi.ldap.connect.pool.maxsize=30 -Dcom.sun.jndi.ldap.connect.pool.prefsize=20 -Dcom.sun.jndi.ldap.connect.pool.timeout=300000
java_command: com.iflex.XXX.ficserver.FICServer

STEPS
-------
The issue can be reproduced at will with the following steps:
1. Try upgrading OFSAAI

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to start OFSAA Services manually.

Cause

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