My Oracle Support Banner

Case Log Details Does Not Wrap (Doc ID 2512171.1)

Last updated on OCTOBER 22, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.0.0 and later
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
SP - Service Pack

On CCB v2.6.0.0.0, ENV - Environment

ACTUAL BEHAVIOR
---------------
Case Log Details does not wrap

If you try to add a very long paragraph in the Case Log Details, the sentences do not wrap to the next line.

I have tested it in the following playpen environments, the issue only happens 2.6 and 2.6 SP1.

Changes

- Changes in xslListGridSupport.js to limit the width of the columns to 850px.
- Limit the grid cells width to a threshold value

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.