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What Is the Expected Behavior of a Groupable Non-outage (Doc ID 2521583.1)

Last updated on MAY 01, 2023

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 and later
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 and later
Information in this document applies to any platform.

Goal

What is expected behavior of groupable non-outage?

A trouble code has been created as a groupable non-outage. It has been found that these calls group upstream to outages regardless of groupOutageMaxAge and openGroupThreshold settings, that is, the groupable non-outage calls from weeks past will group to a new recent upstream device outage (potentially high up in the network).

The documentation on groupOutageMaxAge and other grouping rules do not discuss their behavior in relation to non-outage calls.

Solution

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In this Document
Goal
Solution


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