PIN_ERR_PARTIAL Failures During Pin_collect Batches Causing Large Batches of Failed Payments
(Doc ID 2524018.1)
Last updated on FEBRUARY 06, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.21.0 and laterInformation in this document applies to any platform.
Symptoms
Since deploying <Patch 28801762> to production with the associated CIT/MIT and CVV2 support customization, some 6K pin_collect batches are experiencing 1 to a dozen or more checkpoint 999 records in the batch as well as the need to recover the payments for the rest of the charges in the batch.
It took 8+ hours to recover from one batch due to a few dozen of these 999 checkpoint records.
ERROR
PIN_ERR_PARTIAL
The PIN_ERR_PARTIAL was a single temporary transaction failure that caused the entire batch to be marked failed. The recommended action for each failed transaction(s) is to retry it.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |