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COM-Issue: Prod:Order Got Stuck In Amending (Doc ID 2528891.1)

Last updated on JANUARY 16, 2020

Applies to:

Oracle Communications Order and Service Management - Version 7.3.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.3.5.0.7.B58 version, Other

COM-Issue: Prod:Order Got Stuck in Amending

Order got stuck in amending state, no pending revision activities like undo, redo or amend –do are present. Observed the issue in production for multiple orders
Below observed below error message.
ORA-00001: unique constraint (ORDERMGMT_OSMPRDWYN.XPKOM_HIST$ORDER_HEADER) violated
ORA-06512: at "ORDERMGMT_OSMPRDWYN.OM_WF_API", line 9874
ORA-06512: at line 1
 

ERROR
-----------------------
ORA-00001



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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