COM-Issue: Prod:Order Got Stuck In Amending
(Doc ID 2528891.1)
Last updated on NOVEMBER 09, 2022
Applies to:
Oracle Communications Order and Service Management - Version 7.3.5.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 7.3.5.0.7.B58 version, Other
COM-Issue: Prod:Order Got Stuck in Amending
Order got stuck in amending state, no pending revision activities like undo, redo or amend –do are present. Observed the issue in production for multiple orders
Below observed below error message.
ORA-00001: unique constraint (ORDERMGMT_OSMPRDWYN.XPKOM_HIST$ORDER_HEADER) violated
ORA-06512: at "ORDERMGMT_OSMPRDWYN.OM_WF_API", line 9874
ORA-06512: at line 1
ERROR
-----------------------
ORA-00001
Changes
Cause
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In this Document
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Cause |
Solution |
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