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Error 'Connection refused: connect' When Validating The Email Statusing Service (Doc ID 2532304.1)

Last updated on OCTOBER 29, 2019

Applies to:

Primavera P6 Team Member - Version 17.12.9.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to verify the Email Statusing Service, the following error occurs.

2019-04-03 14:30:01,022 ERROR --> Error while trying to load messages: Couldn't
connect to host, port: subdomain.domain.com, 993; timeout -1
com.sun.mail.util.MailConnectException: Couldn't connect to host, port: subdomain.
domain.com, 993; timeout -1;
  nested exception is:
  java.net.ConnectException: Connection refused: connect

 

The issue can be reproduced at will using the following steps:

  1. Follow the instructions in the System Administrator's Guide to configure the Email Statusing Service.
  2. Test the connection using the run.bat script.
  3. Observe the reported error.

Cause

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