My Oracle Support Banner

Billing Care Takes Long Time Than Expected to Open up Account Page (Doc ID 2536746.1)

Last updated on OCTOBER 02, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.21.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management (BRM), Billing Care,

ACTUAL BEHAVIOR:

After logging into Billing Care while opening up account page for large accounts, it took 3 – 4 mins to render the graph and show “Account History”  on the first page.

EXPECTED BEHAVIOR:

This needs to be instantaneous, just as Customer Center behaves for the same account.


STEPS:

 Now one can observe the time taken to load that account.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.