Billing Care Takes Long Time Than Expected to Open up Account Page (Doc ID 2536746.1)

Last updated on JUNE 18, 2022

Applies to:

Symptoms

On Oracle Communications Billing and Revenue Management (BRM), Billing Care,

ACTUAL BEHAVIOR:

After logging into Billing Care while opening up account page for large accounts, it took 3 – 4 mins to render the graph and show “Account History”  on the first page.

EXPECTED BEHAVIOR:

This needs to be instantaneous, just as Customer Center behaves for the same account.

STEPS:

• Login to Billing Care.
• Click on Search.
• Enter any large account number.
• Click on Search, open the account.    

 Now one can observe the time taken to load that account.

Changes

Cause

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