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Not Able To Change The Status Of A Created Work Order to Active: Error finding approvals (Doc ID 2537402.1)

Last updated on AUGUST 02, 2019

Applies to:

Oracle Utilities Work and Asset Management - Version 1.9.0 and later
Information in this document applies to any platform.

Symptoms

On : 1.9.1 version, Work Order

Changing a created work order in 'Planning' status to Active status, the application gives an error message 'Error: Error finding approvals'. The Work Order created is a regular one and not connected to any project.


ERROR
-----------------------
Error: Error finding approvals

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Work Order
2. Set status to Active
3. -- Error message

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot activate Work Order's.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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