My Oracle Support Banner

Notification Gateway Fails to Start on Fresh NCC/3C 12.0.2.0 Installation (Doc ID 2538257.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Communications Convergent Charging Controller - Version 12.0.2.0.0 to 12.0.2.0.0 [Release 12.0.0]
Oracle Communications Network Charging and Control - Version 12.0.2.0.0 to 12.0.2.0.0 [Release 12.0.0]
Information in this document applies to any platform.

Symptoms

On Oracle Communications Network Charging and Control (OCNCC or NCC) and Oracle Communications Convergent Charging Controller (OC3C or 3C) 12.0.2.0 only, the Notification Gateway (NGW) fails to start on fresh installations.

When attempting to start NGW, the following error occurs:

Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/logging/log4j/LogManager
  at NotifGateWay.(NotifGateWay.java:12)
Caused by: java.lang.ClassNotFoundException: org.apache.logging.log4j.LogManager
  at java.net.URLClassLoader.findClass(URLClassLoader.java:381)
...

As a result, if integrating with Oracle Communications Elastic Charging Controller (ECE), realtime notifications will not be processed.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.