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Control Central ACCT Search In CCB 2.6 Does Not Sort Results (Doc ID 2543929.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 to 2.6.0.1.0 [Release 2.6]
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version, ENV - Environment

ACTUAL BEHAVIOR
---------------
From screenshot - control central - search by Account ID - check output of the query result.
The sequence is shown as:
1. Financial Responsible
2. Main Customer

EXPECTED BEHAVIOR
-----------------------
Sequence Should be like:
1.Main Customer
2.Financial Responsible
3.Contact Only/Non-Financial Responsible
4.Former n-Financial Responsible

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. CCB - control central - search by Account ID - check output of the query result.
2. Check the query result is not shown like expected sequence.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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