My Oracle Support Banner

Error Submitting Service Request Charges for Labor - Scheduling Failed - The Requested Item Or One Of Its Components Is Not Collected (Doc ID 2549146.1)

Last updated on SEPTEMBER 11, 2019

Applies to:

Oracle Global Order Promising - Version 12.2 and later
Oracle Teleservice - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Charges UI

When attempting to submit charges for labor items, the following error occurs.

ERROR
-----------------------
Error messages from Order Management

Error in Line: OE_ORDER_LINES_ALL7459616: Scheduling failed.
The requested item or one of its components is not collected.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. For an existing service request, created charges lines with labor items
2. Try to submit charges
3. The reported error occurs


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.