Error Submitting Service Request Charges for Labor - Scheduling Failed - The Requested Item Or One Of Its Components Is Not Collected
(Doc ID 2549146.1)
Last updated on SEPTEMBER 20, 2024
Applies to:
Oracle Global Order Promising - Version 12.2 and laterOracle Teleservice - Version 12.2 and later
Oracle Field Service - Version 12.2 and later
Oracle Depot Repair - Version 12.2 and later
Information in this document applies to any platform.
Symptoms
12.2.x Field Service OR Service OR Depot Repair
When attempting to submit charges for labor items, a sales order is created and then the following error are returned from Order Management
The requested item or one of its components is not collected.
STEPS
-----------------------
There are 3 ways to review a ticket to submit an Expense item line
1. Field Service Responsibility / My Service Requests / Find Service Requests - query the Service Request**
2. Service Responsibility / Service Requests / Find Service Requests - query the Service Request**
3. Depot Repair Manager Responsibility / Depot Repair / Repair Orders - query the Service Order
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |