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Error Submitting Service Request Charges for Labor - Scheduling Failed - The Requested Item Or One Of Its Components Is Not Collected (Doc ID 2549146.1)

Last updated on SEPTEMBER 11, 2019

Applies to:

Oracle Global Order Promising - Version 12.2 and later
Oracle Teleservice - Version 12.2 and later
Information in this document applies to any platform.


On : 12.2.6 version, Charges UI

When attempting to submit charges for labor items, the following error occurs.

Error messages from Order Management

Error in Line: OE_ORDER_LINES_ALL7459616: Scheduling failed.
The requested item or one of its components is not collected.

The issue can be reproduced at will with the following steps:
1. For an existing service request, created charges lines with labor items
2. Try to submit charges
3. The reported error occurs


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