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Error Submitting Service Request Charges for Labor - Scheduling Failed - The Requested Item Or One Of Its Components Is Not Collected (Doc ID 2549146.1)

Last updated on SEPTEMBER 20, 2024

Applies to:

Oracle Global Order Promising - Version 12.2 and later
Oracle Teleservice - Version 12.2 and later
Oracle Field Service - Version 12.2 and later
Oracle Depot Repair - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

12.2.x  Field Service  OR Service OR Depot Repair

When attempting to submit charges for labor items, a sales order is created and then the following error are returned from Order Management

Error in Line: OE_ORDER_LINES_ALL7459616: Scheduling failed.
The requested item or one of its components is not collected.



STEPS
-----------------------
There are 3 ways to review a ticket to submit an Expense item line
1. Field Service Responsibility / My Service Requests / Find Service Requests - query the Service Request**
2. Service Responsibility / Service Requests / Find Service Requests - query the Service Request**
3. Depot Repair Manager Responsibility / Depot Repair / Repair Orders - query the Service Order

Cause

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In this Document
Symptoms
Cause
Solution
References


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