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HCSC.ORMB.Ajustment Approval Profile Wrong ToDo Role Flow (Doc ID 2565607.1)

Last updated on JANUARY 11, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.7.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.6.0.1.0 against FW v4.3.0.4, Ajustment Approval Profile has wrong ToDo Role Flow.

ACTUAL BEHAVIOR
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The adjustment Approval approvers (ToDo Roles) are not in the correct sequence, instead of from the lowest hierarchy ToDo Role to the highest hierarchy ToDo Role, the current behavior is ordering the ToDo roles by ToDo Role Code in ascending order, and not by the hierarchy defined in the approval profile. So here we find the approval flow is from CMA-Level 3, followed by CMB-Level 2 then CMC – Level 1

EXPECTED BEHAVIOR
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Instead we expected it to in CMC – Level 1 Approver, followed by CMB – Level 2 Approver then CMA - Level 3 as defined in the approval profile.

STEPS
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The issue can be reproduced at will with the following steps:

1. Defined hierarchy in the approval profile like the approval, flow is from CMC-Level 1, followed by CMB-Level 2 then CMA - Level 3.
2. Create an adjustment then generate
3. Click Submit for Approval
4. Go to Adjustment Approval Tab

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can create different ToDo roles in the future without considering the Approval Profile Ordering which will cause incorrect sequence.

Cause

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In this Document
Symptoms
Cause
Solution
References


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