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Cannot Start Crew Shift "Resource Cannot Be Effectively Part Of More Than One Non-cancelled Shift" (Doc ID 2580721.1)

Last updated on SEPTEMBER 03, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.2.0 to 2.3.0.3.0 [Release 2.3]
Oracle Real-Time Scheduler - Version 2.3.0.2.0 to 2.3.0.3.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

We have been unable to start a Crew Shift due to the below error.  We cannot find within the MWM app what shift is causing the error.

The workaround is to deactivate both the Mobile Worker and Crew and create new Resources.

ERROR
-----------------------
Resource cannot be effectively part of more than one non-cancelled shift

Cause

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In this Document
Symptoms
Cause
Solution
References


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